Cancellation Policy

Admission tickets, encounters, tours, field trips, event tickets, or reservations:

Cancellation Policy: All reservations* are fully refundable up to 72 hours in advance, after 72 hours all reservations are non-refundable. *Reservations include the following: Admission Tickets, Moose Encounters, Walk on the Wild Side Tours, Walking Tours, Bear Encounters, Step on Guides, School Field Trips, Pre Scheduled-Education programs, and Wildlife Presentations. Please note there are no refunds made due to weather or arriving early.

To cancel your reservations, please email with your name and reservation number.

New tour announcement! We are excited to launch the Naturalist Guided Walking Tour, with 2 departures daily. This tour may also be booked last minute. Learn More HERE, or book HERE.